Shipping policy

Silky Mama Shipping Policy

Processing Time

  • Orders are processed Monday through Friday (excluding holidays).

  • Please allow 1–2 business days for order confirmation and processing.

Pre-Order Shipping

  • If you placed a pre-order, please note that delivery will take approximately 6 to 8 weeks from your order date.

  • You will receive an email with tracking information as soon as your order ships.

Standard Shipping (Post Pre-Order Phase)

  • Once pre-orders close, standard orders will ship within 1–3 business days.

  • Delivery typically takes 5 to 7 business days within the U.S. 

Shipping Rates

  • We offer free standard shipping on all U.S. orders.

  • International shipping rates will be calculated at checkout based on your location.

International Shipping

At Silky Mama, we are delighted to offer international shipping, bringing our premium body pillows to customers around the world. We strive to provide a smooth, worry-free delivery experience for our global clientele, so you can relax knowing your order is in caring hands. No matter where you are, our team handles every international order with the utmost care and attention. Here’s what to expect when ordering from outside the United States:

  • Delivery Time: International orders typically arrive within 7–10 business days after your pre-order is fulfilled and dispatched. Once your order ships, we’ll email you a confirmation with a tracking number so you can follow your pillow’s journey.

  • Shipping Fees: All international shipping rates are calculated at checkout based on your location and order details. This way, you’ll see the exact shipping cost before you complete your purchase. We work with trusted global carriers to ensure safe and timely delivery.

  • Duties & Taxes: Please be aware that your order may be subject to import duties or taxes upon arrival in your country. Any such customs charges are determined by your local authorities and are the responsibility of the recipient. We include the necessary documentation with your package to help facilitate a smooth customs process.

  • Support & Assurance: Your Silky Mama pillow will be carefully packaged to protect it during its journey. If you have any questions or concerns about your international delivery, our customer care team is here to support you at every step.

Rest assured, distance is no barrier to enjoying the comfort of Silky Mama. We’re dedicated to getting your order to you swiftly, securely, and with the premium service you deserve.

Tracking Your Order

  • Once your order ships, you'll receive a tracking number via email.

  • If you have any issues with tracking, reach out to us anytime at allthingssilk@silkymama.co

Delays or Issues

  • We do our best to deliver your Silky Mama products on time, but unforeseen delays (such as weather or carrier disruptions) may occur.

  • If your order hasn’t arrived within the estimated time, please reach out so we can make it right.